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Making a purchase
Browse the site, and if you see a product you wish to purchase,
click on the ‘Add to Cart’ button underneath it.
You can continue to add items until you have completed your
order, and you can also continue to other parts of the site
before returning to your shopping cart, without losing the
items you have already selected.
You can remove items, or indeed completely empty your cart
at any time by simply clicking on the appropriate button.
When you have chosen all the goods you require, click the
‘checkout’ item and follow the instructions for
purchasing the items that you have chosen. You can check the
items in your shopping cart at any time by simply clicking
the ‘view cart’ button.
The site uses a login and password system, which means that
returning customers will not have to re-enter all their personal
information. and re-ordering will be a lot quicker. However,
if you do not wish to register you can proceed to our quick
check-out. Please bear in mind, that if you do this, you will
need to re-enter your details again next time you order from
the site.
Order handling, despatch and
postage charges
How can I place an order?
The easiest way to buy products from us is online. Soon after
an order is placed, you will receive an email confirmation
for the transaction amount. This means your bank has authorised
the transaction. You wil receive your order confirmation from
us once your goods have been despatched.
You can pay by Visa, MasterCard, Switch, Solo, American Express
or Delta. All transactions are processed on a secure server.
To place orders by phone, you can contact us on 01234 21 64 82
(Mon-Sat 9am - 5.30pm)
Can you deliver bulk items/Are there discounts for
Corporate Accounts?
We are happy to fulfill bulk orders from businesses.
Be it an order for sales force, management team, call centre
staff, trade suppliers or whoever, we are happy to specially
tailor a solution for you. To discuss your requirements
either call 01234 21 64 82, or send an email outlining
your requirements to corporatesales@guitarempire.co.uk
What are my delivery options?
We deliver our products to any address in the United Kingdom
(including Northern Ireland, the Scottish Highlands and Islands,
the Isle of Man, the Channel Islands). The delivery address
must be the same as the credit card address.
For information on delivery to a non-UK address please contact
us with full details, and we will respond to you within two
working days on whether or not we can arrange delivery and
what the price will be.
Most orders are sent out the day we receive them. Orders
received after 2pm are sent the next working day.
For all other UK addresses you can choose from two delivery
options:
Our standard service costs £8.50
for up to 10 kilos and uses business post 48 hours recorded
post which aims to deliver by the third working day after
despatch; e.g. place your order by 2pm on Tuesday and it should
be delivered by Friday.
Small items will be sent via recorded delivery.
Cancellations & returns
guitarempire.co.uk reserve the right to refuse
any order or part of order, or to require further or better
information to enable it to evaluate or process the order.
We take pride in the quality of our products and the reliability
of the Guitar Empire service.
We rely on the accuracy of the shipping details you give
us and cannot accept liability for late or failed delivery
if this is incorrect. If an order remains undelivered
we will email you for further instructions. If it is
not claimed within a reasonable time we will recredit the
price of the goods to your credit card less any costs and
admin fees incurred by us.
In accordance with the Distance Selling Directive (2000),
if you are not completely happy with any item you have purchased
from us, for whatever reason, please send it back for a full
refund of the purchase price. This guarantee is good for 7
days from the original delivery date providing the items are
returned undamaged and in the same packaging as despatched.
Please email us at customerservices@guitarempire.co.uk
and let us know that you would like to return an item(s) before
you return anything. You will then be sent a Returns Authorisation
number and address. We advise customers to acquire proof of
posting from the post office, or to send goods by special
delivery. Once we have received the goods the refund will
go to the purchaser's credit card, and this cost excludes
the cost of delivery. In the event that you received damaged
or faulty goods we will issue a full refund including the
costs of post and packaging.
This does not affect your statutory
rights as a consumer. If you have a comment or complaint about
any aspect of our service please contact customerservices@guitarempire.co.uk
Will the package received be exactly as seen on the website?
Almost always, yes. However from time to time a problem may
occur with a particular item. We reserve the right to replace
items with an item of an equal or greater value in this circumstance.
Paying for your order
We accept all credit and debit cards which show the Visa,
Mastercard, Switch or Delta symbols. All such payments are
taken using the secure payments system.
Alternatively, you can place your order and arrange payment
on the phone by calling 01234 21 64 82
The price for each product shown includes VAT at 17.5% where
applicable..
Privacy policy
We are committed to protecting your privacy. We will only
use the information that we collect about you lawfully (in
accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly,
to process your order and second, to provide you with the
best possible service.
We will not e-mail you in the future unless you have given
us your consent.
We will give you the chance to refuse any marketing email
from us or from another trader in the future.
The type of information we will collect about you includes:
• your name
• address
• phone number
• email address
We will never collect sensitive information
about you without your explicit consent.
The information we hold will be accurate and up to date.
You can check the information that we hold about you by emailing
us. If you find any inaccuracies we will delete or correct
it promptly.
The personal information which we hold will be held securely
in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA
(European Economic Area) we will always obtain your consent
first.
We may use technology to track the patterns of behaviour
of visitors to our site. This can include using a "cookie"
which would be stored on your browser. You can usually modify
your browser to prevent this happening. The information collected
in this way can be used to identify you unless you modify
your browser settings.
If you have any questions/comments about privacy, you should
contact us.
T & C’s
Complaints Procedure
With our 100% satisfaction guarantee and our excellent customer
service we believe that there will be very rarely a reason
to complain, but if you do have such a reason, then we can
confirm that we will acknowledge such complaint within one
working day and will treat it with the utmost importance.
Send any complaints to customerservices@guitarempire.co.uk.
We will endeavour to resolve your problem within three working
days.
Copyright
You may view and print out our pages for the sole purpose
of buying a product or products. The copyright belongs to
guitarempire.co.uk. You may not use pictures,
logos, graphics, text or descriptions on our site for any
other use. guitarempire.co.uk may from time to
time contain links to other websites, which are provided to
enhance our shopping experience, but these sites are not under
our control. We will not be held responsible for any loss
or damage caused by using these sites, which extends to the
information, products or services displayed on those sites.
All material including images, text and graphics on this
website is the property of guitarempire.co.uk,
its affiliate companies or technology providers and is subject
to copyright. You may browse this site for personal entertainment
and information. Any modification, transmission, hiring, copying
(other than for non-commercial personal use) re-using or otherwise
using the content of this website for public or commercial
purposes is prohibited.
Limitations of Liability
Except as specifically stated on this Web site, to the fullest
extent permitted at law, neither guitarempire.co.uk
nor any of its affiliates, directors, employees or other representatives
will be liable for damages arising out of or in connection
with the use of this Web site. This is a comprehensive limitation
of liability that applies to all damages of any kind, including
(without limitation) compensatory, direct, indirect or consequential
damages, loss of data, income or profit, loss of or damage
to property and claims of third parties. For the avoidance
of doubt, guitarempire.co.uk does not limit its
liability for death or personal injury to the extent only
that it arises as a result of the negligence of guitarempire.co.uk,
its affiliates, directors, employees or other representatives.
Force Majeure
We shall not be liable to you for any delay in, or performance
of our obligations under this agreement arising from any cause
beyond our reasonable control including, but not restricted
to the following: Invasion, act of war, act of God, act of
Government, Failure in information technology or telecommunications,
labour dispute, fire, flood, industrial action, explosion
of civil commotion. All goods remain the property of Guitar
Empire until paid for in full.
Law & Jurisdiction
These terms and conditions are governed by the laws of England
and Wales, but do not affect your statutory rights.
When placing an order with guitarempire.co.uk,
you are making an offer to purchase the goods contained within
that order. We reserve the right to accept or decline that
offer. We do our utmost to ensure that the prices displayed
on our website are correct. However we reserve the right to
validate those prices before we process your order. We will
not accept liability for any errors in the description of
goods on the website, and can change those descriptions at
any time. We will however do our utmost to correct any problems
as soon as we become aware of them.
guitarempire.co.uk can only be held liable for
loss up to the cost of the product(s) purchased.
We will not be responsible for any losses resulting from
your use, or your inability to use our website.
We do not guarantee that our website is free from viruses
or other infecting programmes
Contact Us
Customer Service & Sales:
01234 21 64 82
Mon-Sat 9am - 5.30pm
customerservices@guitarempire.co.uk
Ideas & Suggestions for packages and contents:
suggestions@guitarempire.co.uk
Technical:
webmaster@guitarempire.co.uk
Address:
Guitar Empire
5, The Howard Centre
Bedford
Bedfordshire
MK40 1UH
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